Violence and Aggression in the Workplace

Incidents of violence and aggression in the workplace can have a significant impact on staff wellbeing, morale, and productivity. Employers have a responsibility to ensure a safe working environment and to provide employees with the skills and confidence to manage and de-escalate challenging situations effectively. This course is designed to raise awareness, build practical strategies, and support organisations in reducing risks associated with workplace aggression.

Outline

• Understanding workplace violence and aggression
• Recognising early warning signs and triggers
• Legal responsibilities of employers and employees
• Strategies for de-escalation and conflict management
• Managing difficult conversations and behaviours
• Personal safety and situational awareness
• Reporting, recording, and responding to incidents
• Building a respectful and safe workplace culture

Key Features

• Delivered by experienced trainers with practical expertise
• Interactive learning through case studies, role plays, and group discussions
• Practical de-escalation tools and techniques
• Up-to-date insights on workplace safety obligations
• Customisable to suit specific industries and organisational needs

Suitable For

• Managers, supervisors, and team leaders
• Frontline staff dealing with the public or customers
• HR professionals and employee wellbeing officers
• Employees in healthcare, retail, hospitality, transport, and other high-interaction roles
• Any staff working in environments where conflict or aggression may arise

Course Outcome

• Recognise the signs of potential violence and aggression in the workplace
• Apply practical strategies to defuse and manage aggressive behaviours
• Understand their rights and responsibilities under workplace safety legislation
• Increase personal confidence in handling difficult or hostile situations
• Promote a safer, more respectful, and supportive workplace environment

Key Info:

Duration: 1 Day

Structure: ONline Webinar/In-House

Participants: Up to 12

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 Trustindex verifies that the original source of the review is Google. Recently Booked an IOSH Health and Safety Course through Samson.  Samson did not directly provide the training but I found them easy and reliable to deal through they found a course provider to best suit my requirements. I really enjoyed the course and the course instructor through her own experience was able to provide real life examples of Health and Safety Issues. There was interaction with Q & A’s between different sections of the course which kept the course interesting.
  
 
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   Stephen Bryan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service, Trainer was highly killed in course delivery and knowledge content. All questions answered. No pressure as regards learning and would highly recommend Samson for training needs.

Violence and Aggression in the Workplace

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